BOOKING AND CANCELLATION POLICY 1) Persons not arriving (No Shows) on the booking date will be charged at 100% of the reservation rate. 2) Cancellation Charges: Cancellations 0 to 14 days prior -forfeit 100% of payment. Cancellations 14 to 28 days prior -forfeit 50% of payment. Cancellations more than 28 days prior -forfeit 25% of payment. 3) On receipt of a written instruction, including bank details, from the customer to cancel the reservation, Catembe Gallery Hotel will refund the applicable amount, within 3 working days. Catembe Gallery Hotel levies a 7% administration fee on any refunds processed. Should refunds to a SWIFT bank account be required, an additional USD 30.00 charge will be levied.